🤝 This Return and Refund Policy governs all purchases made through 3Design Roots Digital. By completing a purchase on our platform, you acknowledge and agree to the terms outlined below.
📅 Effective Date: October 29, 2026
Due to the intangible and irrevocable nature of digital assets—including Notion templates, Google Sheets trackers, Canva templates, SketchUp models, and Lumion presets—all sales are considered final once the transaction is complete.
Because digital products are delivered instantly and can be easily duplicated or saved permanently to your local device or personal workspace, they cannot be physically “returned.” Therefore, we do not offer refunds, exchanges, or cancellations for general buyer’s remorse.
We stand strictly behind the quality and functionality of our digital infrastructure. While sales are generally final, exceptions are made under the following specific circumstances. A full refund will be issued if:
💳 Duplicate Transactions: You accidentally purchase the exact same digital product more than once within a 48-hour period.
🛠️ Unresolved Technical Failures: The downloaded file is fundamentally corrupted, completely inaccessible, or fails to function as explicitly advertised, and our technical support team is unable to resolve the issue within 5 business days of your initial report.
📭 Non-Delivery: A platform or system error prevents the automated delivery email or download link from reaching you, and we are unable to manually provision access upon your request.
To maintain fairness and protect our intellectual property, refund requests will be denied under the following conditions:
💭 Change of Mind: You decide you no longer want or need the product after it has been downloaded or accessed.
💻 Software Incompatibility: You lack the necessary third-party software required to operate the product (e.g., purchasing a Lumion preset without owning Lumion software, or a Notion dashboard without a Notion account), despite software requirements being explicitly stated on the product page.
🎓 Lack of Required Expertise: You do not possess the baseline technical proficiency required to utilize the software for which the template or 3D asset was designed.
📚 Misunderstanding of Format: You expected a physical item (such as a printed book or physical hardware) to be shipped to your address. All items on our platform are explicitly marked and delivered as digital goods.
🖱️ Post-Access Accidental Purchases: You claim the purchase was accidental, but our internal system logs verify that the file has already been downloaded or the workspace link has been accessed.
If your situation meets the criteria outlined in Section 2, please submit a formal refund request by following these steps:
✉️ Submit a Request: Email our billing department at support@3designroots.com within 7 days of the original purchase date.
📋 Include Required Details: Provide your full name, the official Order Number, and the email address used during checkout.
📎 Provide Documentation: Clearly state the reason for the refund request. If reporting a technical failure, you must attach relevant screenshots or error logs so our team can investigate and attempt to resolve the issue.
Our team reviews all refund requests within 24 to 48 business hours. If approved, the refund will be credited back to your original payment method (e.g., Razorpay, Credit Card, UPI). Please allow 5 to 7 business days for the funds to reflect in your account, depending on your financial institution.
We are committed to resolving genuine customer issues directly and fairly. Initiating a bank chargeback or payment dispute without first contacting our support team to seek a resolution is a violation of our policy. Such actions may result in a permanent suspension of your account and a ban from accessing future 3Design Roots digital products or updates.
We encourage customers to reach out for technical assistance prior to requesting a refund. Whether you are experiencing difficulty configuring a new Notion dashboard, importing a 3D model, or applying a rendering preset, our support team is available to provide guidance and ensure our digital assets integrate seamlessly into your workflow.
support@3designroots.com
